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Return Policy


If you are not happy with your purchase and wish to return an item you have all rights to do so. 

Please contact us at: info@kateandson.com within 30 days from placing your order.

Provide us with your order number as well as the reason for your return. Our customer service will review the return request and will send further instructions if the return is approved.

Returned items must be unused, in the same condition that we sent it to you, and must include all accessories, manuals and documentation. Kate & Son  reserves the right to deny return for any reason they see fit, in particular when the returned item does not meet conditions specified above or there is a suspicion that the item have been used or the Client abuses its right to refund.

All returns are subject to a 20% Restocking Fee based on the Grand Total of your order as shown on your receipt or proof of purchase.

Kate & Son does not cover the shipping cost for any returned products. All  shipping fees have to be paid by the customer. 

**Custom Paint by Numbers kits are made based on the provided photo and are not refundable.